Direct Line Pet Insurance Review

The experts say:

What Direct Line customers are saying right now:

The Good

• :star: Fantastic customer service and efficient handling of claims.
• :thumbsup: Excellent value for money compared to other companies.
• :smiley: Friendly, helpful agents that are willing to go the extra mile.
• :ok_hand: Quick and easy process when setting up online accounts.
• :grin: Polite, reassuring voicemails left with numbers to call back.

The Bad

• 🤬 Terrible customer service, not returning calls and abdicating responsibility 💰 Could be more price friendly 🤯 Threatening customers with policy increases or cancellations

Direct Line customer reviews summary

Direct Line pet insurance is a company that promises to provide reliable, quality customer service, but unfortunately they have not been able to deliver on this promise. Customers have experienced long wait times, unhelpful customer service agents, and an overall lack of care when handling their claims. Direct Line pet insurance has also allegedly been found to avoid paying out claims and pressurizing customers into dropping their cases. This has caused immense stress and financial hardship for many customers. On the other hand, some customers have praised the company’s timely and efficient way of dealing with claims in the past. Overall, Direct Line pet insurance gets a score of 5/10 due to its unreliable customer service and unpleasant experiences for many users.