Admiral Pet Insurance Review

The experts say:

What Admiral customers are saying right now:

The Good

• Great value when comparing with quotes from two comparison web sites 💲
• ️Booking was easy online 📝
• ️Offered discounts for multi-car insurance 🤝
• ️Helpful customer service when obtaining holiday insurance 👍
• ️Quick response to queries regarding renewal 🗣

The Bad

• ❌ Terrible customer service and communication, with long call wait times.
• ❌ Unhelpful and unresponsive when attempting to make a claim.
• ❌ Offering inadequate settlements or refusing to process claims.

Admiral customer reviews summary

Admiral has been receiving mixed reviews from customers lately, with many people having issues with customer service, response times and claims settlements (although it should be noted that many of these do not relate to pet insurance). It seems that customers are often passed around multiple agents and in some cases queries are left unresolved for months. Despite offering competitive prices for insurance, it seems the customer experience leaves something to be desired. Overall, Admiral rates a 6/10.

Deep-dive into Admiral Platinum Pet Insurance

• It is a Lifetime cover. This means that the cover refreshes each year, providing a safety net for long term and recurring conditions.
• The medical cover limit and the annual policy limit are both set at £10,000. This is the maximum amount Admiral will pay for the treatment of injuries and illnesses and their related costs per year.
• You will cover a medical excess of £99. This is the standard amount you will pay towards a claim.
• The policy offers an unlimited lifetime policy limit which means there is no set limit on the total amount Admiral will pay over your insured pet's lifetime.
• The policy provides coverage towards the treatment of dental damages due to an accident and damage to the cruciate ligament with up to £10,000 for each category.
• The policy covers both CT and MRI scans up to £10,000.
• A prescription diet for the treatment of bladder stones is covered up to £200.
• The policy supports complementary treatment such as physiotherapy, up to £500.
• Euthanasia cover limit stands at £200, and it is the same for cremation services.
• The compulsory excess rises when the insured pet turns 6 years old.
• There's no amendment fee with this policy. You won't need to pay anything if you need to make changes to your policy, such as changing your address.
• Holiday cancellation due to pet illness or injury is covered up to £2,000.
• The policy provides holiday cover for emergency veterinary treatment abroad, within the PETS scheme, up to £10,000.
• If renewed, are existing conditions covered? Yes. If you renew the policy each year, any illnesses your pet has had that year will be covered the following year.
• However, it doesn't offer the option to cover pre-existing conditions if you are taking out a new policy.